The regulator requires us to confirm who you are before money moves, so a completed check takes up to 36 hours.
Use this table when a request lands in your inbox and you want the short version first.
We keep the sequence short and tell you what gets rejected, so nothing bounces back at you.
Keep this list open while you photograph each copy, so nothing gets refused.
A request for papers rarely means trouble; it usually means a payout is queued.
Under licence 83709057, held with the Alcohol and Gaming Commission of Ontario and iGaming Ontario, a casino must understand where a player's money originates. The question is routine and applies across the market. Treat it as bookkeeping rather than a charge against you.
One or two of these usually settle the question.
An Old Address Page. Address papers carry a date, and older copies no longer show where you live now. Anything past its freshness window is turned away. Send a bill dated within the last three months Pick a statement showing your current street address
Match Every Field Exactly. One character off and the reviewer cannot tie the paper to your profile. Initials, a maiden name or a moved street are the usual culprits. Compare each field against your account details Ask support to correct a wrong name first
Expired Means Unusable. An expired document proves nothing about who you are today, so reviewers cannot accept it however clear the photo. Request a renewal and upload the new card Send a different unexpired photo ID
Six plain answers on source of funds, refused files, phone uploads, timing and data safety.
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