Best for receipts, statements and anything you want in writing; write to [email protected] and a person replies, typically within four hours, day or night.
Have these five details open before you start the chat, send the e-mail or call.
Your registered e-mail address
The reference or ticket number
A screenshot of the game or payment
The date and time of the issue
Your last transaction amount
Seven answers
Short answers on support basics
Read this while you decide whether to message, call or simply wait for the reply.
accountWhat if the licensing shown here is not real?+
Liraspin Casino Inc. holds licence 83709057, issued in Canada and supervised by the Alcohol and Gaming Commission of Ontario together with iGaming Ontario. Those two bodies oversee Ontario play, and the licence number is the one to quote in any dispute.
accountCan I get help in French as well as English?+
Support answers in English and French, and both languages run around the clock. Ask for French at the start of a chat or write your e-mail in French; the reply comes in the same language. The written materials stay in English.
accountWhat if my problem starts at two in the morning?+
Nobody has to wait for a weekday. Live chat, e-mail and the Toronto phone line all run around the clock, in Eastern Time. A Sunday night request gets the same treatment as a Tuesday afternoon one.
accountDo I need to escalate when a reply misses the point?+
Ask the adviser to pass the matter to a senior colleague and say plainly what was missed. If the second answer still falls short, [email protected] reaches the complaints desk. Unresolved cases can go to the Alcohol and Gaming Commission of Ontario.
accountWhat happens when support asks who I am without a password?+
Nothing on your account gets typed back to you. Advisers confirm identity with your registered e-mail address, your date of birth or a recent deposit reference, and a password is never requested by anyone on the team. Anyone asking for one is not from Liraspin Casino.
accountWhat if I want a copy of my data or want it erased?+
Write to [email protected] and state whether you want a copy or deletion. Data tied to a closed account may be kept where licence rules require it. The privacy team replies with what can be released and what must stay.
accountWhat happens while my documents are being checked?+
Verification normally takes up to thirty-six hours from the moment the last document arrives. Photo ID, proof of address and payment method confirmation are the three pieces usually wanted. Play and withdrawals pause until the check clears.
Six details that settle it
The company and licence behind the casino
This block settles who runs the casino, where it is registered and which regulator licenses it.
Company
Legal nameLiraspin Casino Inc.
Company number528747100 (Canada)
AddressQueen Street, Toronto
Licence
RegulatorAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario